Blackbone primarily provides business services. Where a customer acts as a consumer, applicable consumer protection rights remain available.
1. Contact the trader
Blackbone SRL, Chiajna, Ilfov, Romania. Tax ID 54833093; Trade Register J2026036807008. Email contact@blackbone.ro, phone +40 750 493 888.
Please include Complaint in your subject line, identify the service and describe the issue and requested remedy. We aim to acknowledge complaints within two working days and respond within 30 days, subject to any shorter mandatory deadline.
2. Romanian consumer authority
The National Authority for Consumer Protection (ANPC) provides information and complaint channels at anpc.ro. Consumer information phone: 021 9551. Use the current complaint instructions published by ANPC for the competent office and submission method.
3. Alternative dispute resolution
Information on Romania's alternative dispute resolution process (SAL) is available from ANPC. The European Commission also maintains a list of consumer dispute resolution bodies.
The former European Online Dispute Resolution platform closed on 20 July 2025. It is no longer a complaint channel. See the European Commission's notice.
4. Consumer rights
Consumers are entitled to the pre-contract information and remedies required by applicable law. A 14-day withdrawal right may apply to distance contracts. Exceptions for fully performed services or digital content apply only when their legal conditions, including any required express consent and acknowledgement, are met. Statutory conformity rights are not excluded by these website terms.
5. Business customers
Business-to-business disputes are handled under the relevant contract and applicable law. Please contact us first so that we can investigate and seek an amicable solution.